FAQ

1. How to Place an Order?

The ordering process is simple and convenient, and can be completed in just three steps:
  1. Browse and select the product you need on the store page, then click "Add to Cart";
  2. Go to the cart page, confirm the product information is correct, and click "Proceed to Checkout";
  3. Follow the on-screen prompts to fill in your shipping address, select a payment method, and complete the payment. After that, the system will automatically generate an order, and you will also receive an order confirmation notification.

2. Is My Payment Information Secure?

Absolutely secure! We prioritize the security of your payment information and fully protect it through two core measures:
  • Our payment platform holds PCI-DSS (Payment Card Industry Data Security Standard) certification, which fully complies with global security standards for processing cardholder data, ensuring the payment process is compliant and reliable;
  • We use end-to-end encryption technology, which provides high-strength protection for your credit card details, billing address, and all payment-related information. This effectively prevents information leakage and ensures 100% security for every transaction.

3. How Soon Will My Order Be Shipped, and When Will I Receive It?

The order process is divided into two stages: "Processing" and "Delivery", with the timeline as follows:
  • Order Processing: After successful payment, the system usually confirms the order within 12 hours. We will process and ship your order within 2 business days;
  • Delivery Time:
    • Domestic orders: The standard delivery time is 3-8 business days;
    • International orders: Delivery may take 5-22 business days, depending on your location and local customs clearance procedures.

4. Can I Track My Order?

Yes, you can track your order in real time:
  • Once your order is shipped, we will send a tracking number to your registered email address. You can also find this number in the "Order History" section of your account;
  • Use the tracking number on the official website of shipping companies (such as UPS, DHL) to check the real-time status of your shipment, including the estimated delivery date.

5. Are There Any Shipping Fees?

We offer free standard shipping for all orders, with no minimum purchase requirement. You don’t need to pay extra shipping costs.

6. Does the Product Require Assembly?

No assembly is required! You only need to open the product packaging, and it will be ready for use within 1 minute—no tools or additional steps are needed.

7. What Is the Return Policy?

We provide a 30-day return guarantee for all products:
  • If you are not satisfied with your purchase, you can submit a return request within 30 days of receiving the product;
  • We cover all return shipping costs.

8. How to Contact Customer Service?

You can contact our customer service team via email:
  • Email address: stullertruhe1012@outlook.com
  • Quick Help Tip: Include your order number (if applicable) and a detailed description of your issue (e.g., order problems, return requests) in the email;
  • Response Time: Our team will reply to you within 48 business hours (Monday to Friday, excluding public holidays).